Atlassian Resource Guide

Eliza Beyers_jh33mi

Hi Atlassian Community!

I'm Eliza, a Customer Success Manager here at Atlassian. I've heard from many customers that it can be overwhelming to know where to go for specific resources. Between support, documentation, Atlassian learning, and community groups, it can be hard to know which resource to use when and what you'll find there. 

This Atlassian Resource Guide is an overview of the most helpful places to start. Whether you’re brand new to Atlassian or looking to get more value from tools you already use, this guide will help you quickly find the right resource for the job.

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Refer to Atlassian documentation for step-by-step how-to guides, troubleshooting helps, and updates on new features. You’ll find articles such as Understand user provisioning, Manage Rovo connectors, and How to create workflows for business projects. Use the search bar to quickly find the specific topic, product, or question you’re looking for.

Check out our Enterprise Resources! You can find blogs, customer stories, or whitepapers such as Zoom surpasses its growth goals with Atlassian Cloud products or Staying Agile in a Rapidly Changing World.

Success Central is a hub for solution guides on Agile & DevOps, IT Service Management, Work Management, and Cloud Shift.

If you prefer more visual learning, check out our Atlassian YouTube. You can also find product demos and webinars on the Atlassian website.

Create an Atlassian Support ticket regarding any technical issues and bugs. Go to Atlassian Support .

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Stay Updated on Atlassian

Cloud Roadmap to check out the latest features in the Cloud and learn about what we’re working on. Subscribe to get a quarterly email!

• Want to be updated more frequently? Use the Cloud Documentation Blog to see changes week-by-week. Subscribe to get weekly Cloud Release Notes.

Atlassian Ascend to learn more about Data Center End-of-Life.

Atlassian Status Page Hub to check real-time status of Atlassian products and services.

Have a feature that you’re waiting on? Check out our public-facing feature requests here. Vote and watch issues of interest!

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Atlassian Community 

Forums: Connect with other community members, sharing knowledge and expertise. 

• Check out popular articles such as Here comes Rovo! How to prepare your organization for an AI Rollout and There's no place like (Atlassian) Home 👠 to see how others are using Atlassian tools.
• Use search to find Q&A, groups, and articles related to your products, use cases, or role.
• Have a question to ask the community? Submit one here!

Community Groups: Join various discussions group

• Join our Customer Success group to learn about new features and best practices while connecting with peers and Atlassian experts!
• Join Product groups such as New to Jira, Atlassian AI & Rovo, and Confluence Databases
• Join Industry groups such as HR Professionals, Government Professionals, and Nonprofit & Social Impact

Attend Local Atlassian Community Events (ACE):

Find your local chapter to see events happening near you! Can’t attend live? Join the chapter to continue the conversation online, ask questions, and connect with local Atlassian enthusiasts.

Looking to get more involved in Community? Become a Champion

Atlassian Champions are passionate about driving change for the better. They support growth and success by improving the way we all work — both at their companies and in the broader community.

Lead as a Community Champion or a Success Champion with exclusive access and rewards. Apply here!

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Atlassian Learning Free for All

Level up your Admin Skills

Check out courses like Explore Jira administration or Make life easier with automation to improve your admin skills!

Onboard & Train your End-Users

Check out courses like Get started quickly with Loom and Get the most out of Confluence to include in your new hire onboarding or to help up-level your team.

Looking for In Person Training?

Accelerate your learning with instructor-led training through team training, public classes, or community-led classes.

Give your career a boost with Atlassian certification

Get certified to show off your knowledge and skills in Atlassian roles, apps, and solutions.

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Security Questions?

Visit our Trust Center to learn more! Here, you can also find:

• Security Questionnaires

• Compliance Resource Center

• Data Protection White Paper

• Atlassian's Responsible Technology Principles including Our No BS Guide for Responsible AI Governance and our Responsible Technology Review Template

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Looking for More Support? 

Atlassian Advisory Services 

Maximize your Atlassian investment with strategic guidance and optimized solutions. Explore Advisory Services.

App Marketplace

Discover new apps to enhance your Atlassian experience.

Can’t find an app? Build your own with Forge.

Partner Directory

Transform your business with Atlassian’s expansive ecosystem of trusted Partners who have a proven record of delivering successful customer outcomes. Start your search here!

Richard Scholtes

Thanks for the very thorough article!

I - as a success champion - personally follow the credo "community first". Why? They're literally millions. There are not many questions left that have never been asked and while I seem to have the talent to ask at least one of those per year, I can only emphasize to search the community for already given answers.

This is my normal route of research for a question:

1. Search open community
2. Ask community
   1. Ask open community
   2. Ask champion community
3. Ask Atlassian Partner
4. Search documentation
5. Search rest of the internet

Disclaimer: This my way as an many year experienced cloud org admin. If you know you are lacking depth in your product wisdom or it is about a new product I would recommend to throw learning courses in on number 1 before starting the cycle.