I need my MFA reset.

mbrandel

I am finally back in to my account with a new recovery key. however my account still looks like it thinks I have MFA setup for the account on my phone which I do not! I need my MFA reset.

Possibly the admin needs to?:

Move the account to a policy where two-step verification is optional, then I can reset two-step verification, and then they would move me back to the original policy?

Thorsten Letschert _Decadis AG_

Hey @mbrandel

This definitely sounds like a request you should forward to your admins. You might want to include this article, that should help them troubleshooting: https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/

Regards,
Thorsten