nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Error while upgrading to Service Collection

1STAKE SUPPORT

I get an error when trying to upgrade from Jira Service Management to Service Collection. The form has two steps. On the first step, I select the site I want to convert and click "Next", but then I see this message:

“We’re not sure what went wrong. Try again later. If this keeps happening, contact support.”

Screenshot 2025-12-04 094625.png

I can’t contact support because I’m on a free plan. Do you have any idea why this error might be happening?

Thanks.

Accepted answers

Tansu Akdeniz

Hi @1STAKE SUPPORT

If Atlassian Support portal is inaccessible for you due to free plan, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

All comments

Tansu Akdeniz

Hi @1STAKE SUPPORT

If Atlassian Support portal is inaccessible for you due to free plan, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

Nikola Perisic

Hi @1STAKE SUPPORT

Customer service management is free up to 3 agents. Have you tried adding it in incognito mode? For getting Atlassian support, you at least need Standard tier. You can try signing up for trial Standard tier and then revoke it after you have done with your support with Atlassian.

Thorsten Letschert _Decadis AG_

Hey @1STAKE SUPPORT ,

Even though it doesn't sound intuitive, on one site, trying again or using an incognito tab solved the problem for me recently. If the problem persists, reaching out the Purchasing & Licensing support mentioned by @Tansu Akdeniz should get you further.

Regards,
Thorsten

1STAKE SUPPORT

Hi,

Yes, I tried different browsers and incognito mode. The result is still the same. I’ll try reaching out to them through the Purchasing & Licensing channel.

Thank you

1STAKE SUPPORT

Thanks, I submitted a request there. Let's see if they help.

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