Hi, we're noticing that when you're in observer mode, and you receive an email notification that an image has been added to an internal comment, the image isn't displayed.
Hello @Miriam Rincón
As per this article Notifications do not include the actual attachment, so there will be nothing to view when in the received email.
https://support.atlassian.com/jira/kb/how-to-send-customers-a-notification-with-the-most-recent-attachment-using-automation/
But, we need only if you are observer o request participant the image display like the person informer. Not this
before this option works without problem
I am not familiar with "observer mode" so perhaps I am misunderstanding your issue.
How do you enable observer mode?
Can you provide a screen image of a Jira email where you were previously able to see images for attachments on the issue?
Observer mode is when you click the eye to follow the Issue. And you received the notification like a request participant or informer.
And the problem is a few times the image doesn't display in the notification
Hi @Miriam Rincón
Adding to what Trudy mentioned, in Jira Cloud, the attachments are not added to the email notifications.
You can see more in the article: Set up how your customers access attachments as well.
However, if you are still looking for alternatives that would allow recipients to view the attachments directly in the notifications, I'd like to suggest our app:
It has the ability to add attachments directly to the notification, as can be seen in the example below:
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