How can i create all licenced co-workers picker in jira form?

Question

Hello, I am trying to create a user selector (in a form) that suggests their names. I have created a custom field - user picker, and I have linked it to field in the form.

Now I have one problem: in this selector, I can only search for people who have access to the project — I cannot find ALL users  who have access to Jira in diffrent projects. Is there any way to get around this?

I have turn off filtering in custom field options.

Im sorry if this is stupid question but I create and learn things jira on the fly :D

thank you for any help

Rik de Valk · Answer

Okay. The other settings that affects this behaviour are the 'Customer permissions' in the project settings.

By default this is set to "search those within their organization only."

If you want to open that up, you can set that to "search those within their organization, or enter the email address of customers within their space."

Or even "search those either within their space or organization.".

Just be aware that this might breach some privacy policies or even regulations, because you can be sharing personal information to others without the right legal basis.

Have a nice day! Rik

Tomasz Karliński · Answer

Hi @Rik de Valk _Brainboss_ ,

I added the group I am a member of to Global Permissions > Browse Users and Groups, but it still does not work :(  I followed the instructions in this article and changed the default scheme for this field, but that did not help either.

Are there any other ideas where some filtering can be applied?

For now, I still can only search for users in my project.

Thank you :)

Rik de Valk · Answer

Hi @Tomasz Karliński ,

It sounds that maybe the Global permissions can be 'in the way'. If users do not have the global permission to 'browse users and groups' they will not be able to select any user.

See https://support.atlassian.com/jira/kb/jira-cloud-unable-to-search-users-in-user-picker-fields/

Hope that helps.

Have a nice day! Rik