When I try to add my first additional agent to my free account by selecting "Invite users", it returns "Request is not tenanted properly" after I entered the email address and submit the request.
This issue sounds confusing, especially when you’re just trying to add a new user. The message “Request is not tenanted properly” usually means something isn’t set up correctly on the account backend, not that you did anything wrong. It’s a good idea to highlight it, since others may run into the same problem and the service team can clarify what needs to be fixed.
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