Email Channel Connectivity Logs

William Porcelli

Starting recently, we are seeing multiple "Failure" in the Connectivity log...
Examples:

- com.microsoft.graph.core.ClientException: Error during http request

- Retrying in 640 minutes - Email pulling has failed 12 times consecutively (Reason: com.microsoft.graph.core.ClientException: Error during http request)

In between these Failure, we are successfully capturing issues, but sometimes it seems the "Retrying in 640 minutes" might be blocking the issues for this extensive timeframe.

Any suggestions or know issues?

Marc -Devoteam-

Hi @William Porcelli 

You could try to disconnect the connection and reconnect it.

This seemed to have helped for others, see community post https://community.atlassian.com/forums/Jira-Service-Management/Email-error-Jira-service-desk/qaq-p/2124106