nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Pages keeps emailing as if they where mentioned.

sravani vennapusa

seeing a live page keep emailing multiple users when they aren't mentioned. any setting should i have them to disable? i removed from watchers list.

The user is continuously getting email from the specific confluence page. How to stop it.?

Accepted answers

All comments

Gunjan Kumar_xl3r1p

Hi Sravani,

You can check/change:

1. Stop watching specific pages/spaces — users should go to their profile → Watches and click Stop watching for pages/spaces they don’t want emails from.

2. Turn off “Autowatch” — under profile → Email settings, disable “Autowatch” so Confluence doesn’t auto‑add you as a watcher when you edit or comment.

3. Customize Email Settings — in profile → Settings → Email → Edit, uncheck notification types (e.g. edit notifications, blog updates, daily digest) you don’t want.

Sravani Vennapusa_e4wc6v

They don't want to turn off their notifications as they want the updates from the page. but they are getting emails every 10 minutes which is an auto generated one. I have removed the users from watchers that didn't worked out.

Thanks.

Tomislav Tobijas

Hi @sravani vennapusa ,

Users could check if they are:

Watching the page, space, or blog
Subscribed to Daily Digest emails
Have "Autowatch" enabled (automatically watches content they edit or create)

Potentially, there is some kind of automation rule that sends these emails, so you could check that as well. 👀

If you could share what the notification looks like, maybe we could troubleshoot this more easily.

Cheers,
Tobi

Sravani Vennapusa_e4wc6v

The notification is with page name itself also there are no automation rules for that space.

Tomislav Tobijas

@Sravani Vennapusa can you maybe take a screenshot of the notification (you can blur/remove sensitive content)

Some key things to take a look at:

Who is the sender of the email
What's the title of the email
What's the email body

You could also reach out to Atlassian Support if that's easier, as they can probably see how the emails are going out of the system toward the mentioned users (how are they 'subscribed')

jani_kaikkonen

Hi! I came up with similar issue last week, and while it's still a mystery, why some users were notified frequently, there seems to be another problem with live docs. Something started a loop, which caused two of my live docs to keep updating, looking like I had done something, every 10 minutes. It didn't matter, if I was logged in or not, the updates kept going until I converted the pages to normal page.

Tomislav Tobijas

If that's the case, I'd say the best bet is to reach out to Atlassian Support. I've seen it a couple of times that something got messed up in the backend, which resulted in not-so-good UX.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

cloud

confluence-cloud