We recently integrated everhour into our workflow and have successfully deployed it for all team members except one. The problem account is identical to all the others, but yet has the issue when attempting to setup the connection from everhour to Jira, he gets this message.
He is able to download the everhour extension and work that tool fine, so I believe this to be a Jira account issue to some extent.
Any thoughts as to what would cause this issue for a single user?
