Can I search for tickets assigned to a deactivated account?

Question

I'm trying to find some information on a task done by a former employee of my organization. Normally, I can filter tickets by Assignee, but deactivated accounts seem not to show up in the drop-down. I can still incidentally find tickets assigned to this person's account, so I know there is still some record in Jira of this person having existed.

Mohanraj Thangamuthu · Answer

Hello, Good day. You can try the following JQL

assignee in (inactiveUsers())

Trudy P Claspill · Answer

Adding to this...

Without having any admin access...

If you can find any ticket where the user is the assignee or was mentioned in a comment you can click on their name there and view their profile. The URL will include their Atlassian account id:

https://home.atlassian.com/o/f{orgID/people/{user's Atlassian Account ID}?cloudId={an id that is not relevant to your question}

(The ID does not include the curly braces. I used those just for illustration purposes.)

In the JQL version of Search work items you can paste that ID into the JQL:

assignee = {user's Atlassian Account ID}

(Don't include the curly braces. Those are just for illustration purposes.)

The number will automatically transform to the user's display name and you can complete your search for items that were assigned to that user.

John Funk · Answer

Hi Elias,

If you have access to User Management information you can search for the user account and capture the account ID from the URL. Then you can search by the account ID instead of the name.

The URL will end in something like: users/5de82a4d2fd6260cf27d1c3f

The account ID is after the /