How can we provide our sales team in Pipedrive with a clear overview of customer Jira tickets?

Question

Hi everyone,

We’re looking for a simple way to give our sales team a clear and up-to-date overview of the Jira tickets linked to each customer inside Pipedrive.

Right now, sales doesn’t have direct access to Jira, but they need quick visibility into open issues, status updates, and summaries for their accounts. Ideally, we want something that can be displayed per Deal or Organization inside Pipedrive without building a heavy integration.

Does anyone have experience with

* showing Jira issue summaries inside Pipedrive deals,
* syncing key Jira fields (summary, status, assignee) to a custom field,
* or lightweight approaches (no deep automation) that still give sales an accurate view?

Any suggestions, best practices or examples from others doing Jira ↔ Pipedrive reporting would be greatly appreciated.

Thank you,

Arunas_k3ewnt · Answer

Hello,

We just created Pipedrive integration for Jira plugin. Jira task can be mapped to any Pipedrive deal. Also it can be created automatically when Pipedrive deal reaches some stage or would be Won.

Please take a look at more details:

https://marketplace.atlassian.com/apps/3777112677/pipedrive-integration-for-jira?hosting=cloud&tab=overview

And it is free.

P.S. I am a founder of this plugin.

Arunas from BacklogBridge

Rik de Valk (Brainboss) · Answer

HI @Olivier Segers , you could utilise integration utilitites such as Zapier and IFTTT. And maybe Scriptrunner Connect will soon support Pipedrive.

Zapier has connectors for both PipeDrive and Jira. So you should be able to create a Zap that triggers on JIra issue updates, and does a Deal update in Pipedrive as action.

Have a nice day. Rik