Need Help with Service Account API Integration in Jira Cloud

Question

Service Account API integration

* Idea is to utilize the service account in all automation rules.
* How to generate Service account username and password to be used in API’s

Naresh Sampath · Answer

Thanks for your reply.

I am trying to use a service account in Bruno to call Jira REST APIs.
I used Basic Auth with the service account email + scoped API token, but I always receive:

401 Unauthorized
Even though the service account has all required permissions and token scopes.

How can a service account authenticate to Jira Cloud APIs?
Does Basic Auth with API tokens work for service accounts, or is another authentication method required?

Thanks.

Nikola Perisic · Answer

Welcome @Naresh Sampath

* To manage API tokens for service accounts, you can refer here: https://support.atlassian.com/user-management/docs/manage-api-tokens-for-service-accounts/
* Currently, service accounts cannot be added to automation rules and to be the rule actors, see: https://jira.atlassian.com/browse/AUTO-2008