How To Disable rating function

Question

When our customers create a work item in the Help Center and we close it, they receive an evaluation function via email. How can this be disabled?

Gee Espiritu · Accepted Answer

Hello @Antonia

You may go to your Space Settings, and then navigate to Request Management > Customer Satisfaction. From there, you can disable the "Collect CSAT feedback" option.

Susan Waldrip · Accepted Answer

Hi @Antonia , Have you checked your project settings? Go to Project settings > Request Management > Customer satisfaction and toggle the "Collect satisfaction (CSAT) feedback" switch to OFF.