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Export schedule and contact for compliance

Cubs Fan

We have a compliance request that we have backup copies of on-call schedules and contact information. The request is that if Jira were to be down, we would have a backup somewhere of that information and could call, text, email whatever the people on call even if it is down.

Is there a way to export all of that information?

Accepted answers

Andy Rusnak

Hi @Cubs Fan ,

Thanks for using the Atlassian Community!

You can export the on-call schedule by navigating to your On Call Schedules via Operations > On Call Schedules. Then underneath Schedules there will be a '...' menu option to the right of each Schedule name. From there you can choose the Export option. That will export the schedule in a calendar format (on a Mac for example it will export as an .ics file).

Would that be sufficient for what you are looking for?

Best,

Andy

All comments

Andy Rusnak

Hi @Cubs Fan ,

Thanks for using the Atlassian Community!

Would that be sufficient for what you are looking for?

Best,

Andy

Cubs Fan

Hi @Andy Rusnak

I guess I knew how to export my schedule, but need to export all of the schedules. In our case there are about... between 50 and 60 Teams with on-call schedules which our Operations team may need to contact in case of a problem. and while I can export mine, I need the rest which I do not see how to do: Screenshot 2025-11-19 at 10.57.22 AM.png

Also, if that is what you are talking about and if I can find a way to do that with every team schedule, would it also give me the contact for each user that is assigned to those schedules?

Sorry, it is possible I am not explaining correctly... we are required to have a backup if Jira was down of all on call schedules with contact info.

Andy Rusnak

@Cubs Fan ,

Thanks for the clarification. There isn't an out of the box way that I am aware of to export all the schedules along with user contact info at one time. This is stored in different places, the On Call schedule is part of Operations whereas the user contact info is stored within that user's specific Atlassian ID. So for example, you could add the Operations On Call Schedule to a local calendar to sync it there, but that will not contain the contact information since that isn't housed within the schedule itself it will just be a reference to the user's name on that local calendar.

So in order to get all this information, you would likely need to leverage the REST API.

You can use the Get Schedules Endpoint to get a list of all the schedules your user has access to.
Then use the Get Schedule endpoint to get all the schedules returned in the first call by the IDs.
Then you should be able to use the Get User API to pull the user information provided your account has access to this.

I think this will get you all the pieces you are looking for and you may be able to build this into a script to automate it.

Best,

Andy

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