Where do emails sent to [email removed] go?

Rachel Hogan

A number of our clients see this email when they get a notification and sometimes email it to raise a ticket. 

We inform them they should use help@companyname.atlassian.net but they forget and as they see the Jira email that is the one they use. 

It would be really helpful for us to either be able to see these emails or for the clients to receive a bounce back advising that it hasn't raised a ticket and to email help@ instead. 

 

Is there a way to do this? 

 

 

Nikola Perisic

Hello @Rachel Hogan 

I see that you made a request for Jira rather Jira service management because they have email requests. You can always set up a new reply to custom email address that doesn't use the Atlassian domain rather gmail, outlook or something different. This will make it easier for the users to distinguish the domains.