Cat not get any issue on a Business space

Question

I'm using Jira Cloud and I have a Business space. When I access the board, no issues are listed. I have an admin role in this space, but another member with a regular member role can see some issues (tickets).

I also tried searching with JQL, but the same result occurs. Actually, there are still issues in this space/project.

How can I fix this?

Thanks,

Trudy P Claspill · Answer

Hello @Parker Tran

Can you clarify what problem is being experienced?

You said you migrated from Jira Server to Jira Cloud.

Have you confirmed that all issues are visible to at least one user (yourself or another) for that project?

Are you saying that the HR team members are not able to see all issues in this project? If so, how are they trying to view the issues? What feature are they using (a board, a filter, something else)?

In a Business project the Board display will automatically hide issues that have been completed when they reach a certain age. You find that setting here when viewing the project's Board.

If the users have appropriate permission to view all issues, and all issues migrated successfully, then they will be able to get the list of all issues using the Search For Items option under Filters (in the navigation panel on the left), or by selecting the List tab within the project, or by selecting the All Work tab within the project.

Parker Tran · Answer

Hello @Jason U @Trudy P Claspill

Many thanks for your replies.

I have checked the Security Level and added my account to the appropriate level, and now I can see the issues.

However, for the HR team, all members of this team were assigned the HR role on this project (this role grants all permissions on this project except administrator permissions).

Their view is the same. However, they want to view all issues in this project. It seems there is an issue after we migrated from Jira Server to Jira Cloud

Could this be related to the migration?

Prachi Bolar · Answer

Hello,

Welcome to the community :)

Please check if you have below permissions in the JWM project

Thank You,

Prachi