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Using Firefox I am unable to Update or Create pages in Confluence

Mike Baudais

Starting approximately 2 weeks ago, I have been unable to edit and update pages in Confluence using Firefox. I can make the changes for the page without issue, but when I click "Update" it just spins forever, and displays a pop-up saying "We’re having trouble updating, We’ll continue trying to update. If it’s taking too long, refresh the page and click Update."

I've disabled UBlock Origin and Duck-duck-go privacy essentials with no effect.

I've cleared the site's caches and logged out and back into Confluence, no change.

I'm able to perform these actions with MS Edge.

Accepted answers

Peter_DevSamurai

Hi @Mike Baudais ,

It seems that there were no major outage to Confluence nor Jira, but Firefox users have seen similar since updates. Disabling uBlock/DuckDuckGo is a good start. You can try few steps below:

1) Clear Site-Specific Cache (This one would typically helps): Firefox > History > Show All History > Right-click a Confluence entry > "Forget About This Site" (clears cookies/cache for atlassian.net without affecting others). Restart Firefox and test.

2) Disable Hardware Acceleration: Firefox menu > Settings > General > Performance > Uncheck "Use hardware acceleration" > Restart. This fixes spinning/infinite loads in web apps like Confluence. (Similar article)

3) Proxy Check: Settings > Network Settings > If "Auto-detect proxy" or manual, try "No proxy" > Restart.

If still stuck, it's likely a compatibility bug -> You should report it: support.atlassian.com/contact > Confluence > Browser issues > Include Firefox version, steps, screenshot. As admin, toggle Rovo off temporarily (Site settings > AI > Disable) to test if it's the culprit.

You can refer to the below links:

I hope everything works out for you.

Best,

Peter

All comments

Peter_DevSamurai

Hi @Mike Baudais ,

It seems that there were no major outage to Confluence nor Jira, but Firefox users have seen similar since updates. Disabling uBlock/DuckDuckGo is a good start. You can try few steps below: