Billing from annually to monthly

Question

If we would have annual subscription for 50 seats and in the process we would want to add another 5-10 users. Since we cannot keep annual and monthly subscriptions, how is the process of changing from annual to monthly subscription?

How long does process take and how are we billed?

Prachi Bolar · Answer

Hello,

Welcome to the community :)

Here, the Atlassian billing team should be able to help you out, Please find the link where you can reach out to them: https://www.atlassian.com/company/contact/purchasing-licensing?#/

Incase any difficulties let us know.

Thank You,

Prachi

Minh Tran Duc · Answer

Hello @Gor Greyan

Thanks for the reply. But I can find only information from monthly to annual but not vice versa.

Gor Greyan · Answer

Hi @Minh Tran Duc

Thanks for the question.

Please have a look at this doc, it can be helpful.

https://support.atlassian.com/subscriptions-and-billing/docs/switch-from-monthly-to-an-annual-subscription/