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Reactivate with the Free plan

sheregeda

Hello! My Atlassian organization `sheregeda.atlassian.net` was deleted due to inactivity, and I hope it can be restored.

Could an Atlassian Team member please reactivate my Jira organization?

Thank you in advance. Please let me know if you need any additional information to process this request.

Here is the result of my attempt to reactivate my Jira organization

Screenshot 2025-11-18 at 15.49.57.png

Accepted answers

sheregeda

Solved by creating a support ticket.

All comments

Tomislav Tobijas

Hi @sheregeda ,

You could try to navigate to admin.atlassian.com (probably under Billing) to see if you could reactivate it from there.

I'll also reach out to the Forum support team to see if they can help out.

Note that there are data retention periods:

After a site is deactivated (for example, due to missed payments or cancellation), your data enters a retention period:

Trials: 15 days

Free, Standard, Premium, or Enterprise plans: 60 days

...

During the deactivation period (14 days for site deletion), users cannot access the site or its data, and the site is scheduled for permanent deletion.

So, if your site is still within the deactivation or retention window, you may be able to recover your data.
Also, no sites are deleted without prior notification (delivered by email to the Organization administrator).

Cheers,
Tobi

sheregeda

I noticed this page doesn't have a reactivate button. Could you please tell me what I should do? I'd appreciate your help!

Screenshot 2025-11-18 at 16.57.38.png

sheregeda

If I click the Manage button, I see this page.

Screenshot 2025-11-18 at 16.59.24.png

Shalini Pradhan

Hello @sheregeda ,

Good day! Welcome to Atlassian community

I checked in the backend and I am able to see that the Jira app has been deleted, and the Billing Account has been marked as inactive as well. After a subscription is deactivated, there is a data retention period of 60 days.

You must have received multiple notifications that the subscription will be deactivated on Jun and May. On 18th June, you have received an email informing that Jira subscription will be deactivated due to inactivity.

As the subscription cannot be reactivated, you can start a new trial period for Jira applicaion through our Atlassian Try page.

Thank you!

sheregeda

Something went wrong on our end. Please try again. If this issue persists, please contact support. (Issue ID for Atlassian use: Trace ID: efdfa458f5e54f549f839be534022de6)

sheregeda

Screenshot 2025-11-18 at 17.17.18.png

sheregeda

Trace ID: efdfa458f5e54f549f839be534022de6

sheregeda

Solved by creating a support ticket.

Shalini Pradhan

Thank you for the update Glad to know its resolved.

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