Importing issues with custom fields which reference assets

Question

I try to import issues by JSON and always get this error:

Cannot create custom field [CS: Company] because its type [com.atlassian.jira.plugin.system.customfieldtypes:assetobject] is not recognized by this JIRA instance

and my input is like that :

,"customFieldValues":[{"fieldType":"com.atlassian.jira.plugin.system.customfieldtypes:assetobject","fieldName":"CS: Company",                 "value":"365c8298-25f8-4cc3-b03c-9754c6123253:76"}...

Michael Lackowski · Answer

Are you sure and give that hints by experience?
I thought I tried both versions.
Without type an error occured like not finding that field.
And as customfield_xxx were no errors, but also no effect !

Rick Williams_oovf1g · Answer

Hi Michael,

The error you're experiencing sounds like it occurred when Jira tried to create a new custom field, but didn't recognize the type. Since you mentioned that you're importing issues, I didn't think that creating a new field was your intention.

The first thing to check is to make sure that the custom field named "CS: Company" is available in the space and work type that you're trying to import issues into.

If you're trying to update the value of an Assets Object custom field named "CS: Company", I would try removing the fieldType key:value pair from your JSON:

,"customFieldValues":

[{"fieldName":"CS: Company",                 
  "value":"365c8298-25f8-4cc3-b03c-9754c6123253:76"}

Another option would be updating custom field by it's custom field id:

{"customfield_XXXXX":"365c8298-25f8-4cc3-b03c-9754c6123253:76"}

I hope this helps!

-Rick