Domain name already in use, but have no access to administrate.

Question

Hello,

I got put in charge with the task to change the domain name. When I tried to change it, it said it was already in use. However I have no administrative rights to delete the site with that domain name that we want to use.

When I go to the Administration from that confluence domain it gets me to the Administration of the Organisation, but it doesn't show the site at all in the App-URL.

Lara · Answer

Hey Barbara,

I can go to the domain and have access to it. So I am keen on believing that someone from my company opened it up by mistake.

Lara · Answer

Hey Joshua,

you are understanding the problem perfectly!

The domain is sadly not verified.

Barbara Szczesniak · Answer

@Lara It could also be that the domain is owned by some other company/entity (there are companies throughout the world that have the same name). You might want to contact Atlassian support to ask them if it is in use by someone else. If so, you will have to choose a different name to use for your domain.