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How does "Block Transition Until Approval" work (Not Service Desk)

Neil Poska_hhaz2o

I see there is a rule in workflow creation to 'Block Transition Until Approval" and it probably is exactly what I need, but I see no documentation about how it works, and how one approves it, and how they get notified, etc.

I am not using service desk, and the configuration screens relevant to the Service Desk approval process did not appear. I just added the rule and that's it. Now what?

Any help is greatly appreciated. Thanks.

Screenshot 2025-11-14 at 11.27.25 AM.png

Accepted answers

Matteo Vecchiato

Hi @Neil Poska ,

Thank you for your post.

That condition is usually added automatically when the approval setup is done.

To configure an approval flow you can follow the following instructions:https://support.atlassian.com/jira-software-cloud/docs/set-up-approval-steps/

Hope it helps.

All comments

Matteo Vecchiato

Hi @Neil Poska ,

Thank you for your post.

That condition is usually added automatically when the approval setup is done.

To configure an approval flow you can follow the following instructions:https://support.atlassian.com/jira-software-cloud/docs/set-up-approval-steps/

Hope it helps.

Neil Poska_hhaz2o

Thanks! This is exactly the document I was hunting for. However, I am thwarted at the step to select ADD next to Approvals

Screenshot 2025-11-14 at 12.03.13 PM.png

There is no Approvals anywhere on the screen for me to add something to. I am using a company-managed space on Jira Cloud as the documentation says, but I do not have that option. I am also a site admin, so it shouldn't be a permission issue.

Am I missing something?

Matteo Vecchiato

Just to confirm, do you have premium license?

Then, is the workflow already associated to a workflow schema, and associated to a Jira project?

Neil Poska_hhaz2o

Yes, that is all correct.

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