nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Who can customize the Service Managment Portal?

Dominik_0b7x6s

Hi there,

We use a Confluence space as the content source for our customer portal, meaning the knowledge base displays pages from this space.

When I log in to the portal on support.domain.com as an Org Admin, I see a “Customize” button that lets me choose which pages appear in the portal.

How can I grant access to other users so they can also see and use the “Customize” button?

Thanks for your help.

Accepted answers

Tudor Tofan

Hi @Dominik !

In Jira terminology, we have customer portals and help centers.

The portal represents a JSM project and this can be briefly customized by the project admin. More details here: https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-portal/

On the other hand, the help center is the main page the customer sees, with all the portals they have access to. To customize this, you need to be a product admin. More details here: https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-help-center/

All comments

Tudor Tofan

Hi @Dominik !

In Jira terminology, we have customer portals and help centers.

The portal represents a JSM project and this can be briefly customized by the project admin. More details here: https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-portal/

Dominik_0b7x6s

Thanks @Tudor Tofan

Meanwhile, I was able to give the rights to customize the help center.

But I do not understand why a User has to be an App Admin ....

-> Directory -> Users -> User X -> App Jira Administration -> App Admin

... and also in the group Jira-admins-ourcompany.

For me, there is no logic for what the role is and what the group is.

Tudor Tofan

Hi @Dominik ! You don't have to perform both actions manually.

Once you assign a user the App Admin role, it automatically gets assigned to that specific group.
And same goes viceversa: If you add a user in that group, it automatically gets the App Admin role.

If you feel that my answer has helped you, you may consider accepting it, to help other users as well.

Dominik_0b7x6s

Unfortunately, I can not confirm this

The solution that worked was:

Set the user as Role App Admin in Jira Administration
Add the User manually to the group jira-admins-yourcompany

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