Have lost access to MFA and cannot find my 24 digit emergency

Question

I have username and password but lost access to MFA and my emergency 24 digit recovery. How do I get in?

Trudy P Claspill · Answer

Hello @[deleted]

Refer to the following troubleshooting guide:

https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/#Your-emergency-recovery-key-doesn--x27-t-work-or-you--x27-ve-lost-it

Tudor Tofan · Answer

I've notified a moderator, maybe they can help

unknown · Answer

I cannot get into the support area without using the MFA or the recovery code. Which I do not have. Which is just bad setup