Unable to Receive Invitation Emails

Question

Hello Jira Support Team,

Our admin added me as a contributor, but I am not receiving the invitation emails. I have checked my junk/spam folders as well, but nothing has arrived.

Could you please check what might be causing this issue and help us resolve it?

Thank you for your assistance.

Mohanraj Thangamuthu · Answer

Hello, Good day. Refer to the following link and check if the email is suppressed. https://support.atlassian.com/jira/kb/users-and-jsm-customers-not-getting-jira-cloud-emails-because-of-bounces/

John Funk · Answer

Hi Minji,

Sometimes the email address gets put on Atlassian's suppression list for some reason. I suggest you open a support ticket with them to see if that is the case.

https://support.atlassian.com/contact/#/