Triggering a custom field from another custom field

Susan Hamilton

Hello there,

Appreciate your help!  

I have a custom field that is tied to my form where users select criticality from a dropdown (they can only select one option in the dropdown).  There are 4 different options.  I want to create a trigger so that if they select option 1 in that field that it auto-populates a specific value in another dropdown.  So option 1 in the original field would populate the "low criticality" option in the second field. 

I can't seem to put the rule together to do that.  

Any assistance is appreciated!

yqiao

Hey I think maybe we can try following steps:

1. Go to Project Settings → Automation
(Or, if you’re a Jira admin, you can use global automation.)

2. Create a New Rule

• Click “Create rule” or “Add rule.”

3. Set the Trigger

• Choose the trigger “Field value changed.”

• Select your first custom field (the one where users pick the criticality).

4. Add a Condition

• Add a condition to check if the field equals “Option 1” (or whatever your first dropdown option is called).

5. Add an Action

• Choose the action “Edit issue fields.”

• Select your second custom dropdown field.

• Set its value to “low criticality” (or whatever value you want it to be).

6. Save and Turn On the Rule