JSM Queue Visibility Restrictions

Question

Hello, team.
I hope you are all doing well.

I would like to know if there is any way to limit which users can view specific queues in JSM. Today, I have queues for support levels 1, 2, and 3. I would like Level 1 analysts to only see the Level 1 queue, Level 2 analysts to see the Level 2 queue, and so on.

Is there any way to restrict this without using plugins or add-ons? Do we have any native JSM configuration that allows this?

Thank you in advance.

Andy Rusnak · Accepted Answer

Hi Jose,

Thanks for using the Atlassian Community and I hope you are doing well too!

Currently the ability to restrict users/groups from seeing JSM queues does not exist natively within Jira.  We do have JSDCLOUD-366 which requests this functionality. If this is something you are interested in I would encourage you to vote for and watch JSDCLOUD-366 to let our team know that you are interested in this and get updates on it has it is reviewed.

As a workaround you can restrict access to the issues in those queues at the issue level using something like Issue Security Schemes as outlined within How to Restrict Access to Queues in Jira .  While this doesn't hide the queue from the users view it will hide the issues that reside in the queue.  So the users won't see anything in there to think there is anything to work.  Coupling that with queue grouping the users may be able to effectively "hide" the queues from view.

Would something like that achieve your goals?

Best,

Andy

John Funk · Accepted Answer

Hi Jose,

No, that's not currently possible. The closest you could come to is to implement issue/work item level security which would hide tickets in general and specifically they would not show for that user in the queue either.