don't receive the validation email, AI keep sending me to community or FAQ

Mathijs Bouwmans

Hi,

 

My collegae do receive notification emails from JIRA but the verification email to login to his account didn't send!

 

I tried to contact support but it seems impossible, AI keep sending my this public community or a FAQ even when i ask for a private support ticket

Karan Sachdev

Hey @Mathijs Bouwmans

We had an incident today that's impacting the delivery of password reset or security related emails. It should be resolved shortly.

If your cloud site is on a Free plan, its entitled for community support only. But if you're on a paid plan, you should be able to raise a support request after interacting with the AI agent.

Thanks!