nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Tickets in green closed status appear as "open" tickets

Yaakov A

I created a new "done" status for dismissing tickets that are just alerts or information "reviewed - no action needed". It's green, which is the color of completed/closed tickets, but they're still appearing as "open" tickets and they're getting in the way of staying organized.

Accepted answers

Yaakov A

I've confirmed though the legacy workflow editor that the "Mark Issue Close" is a set post function but when I transition it's not closing the ticket.

All comments

Yogesh Mude_f9cg0f

@Yaakov A Does the resolution is set? if not, then yes, they will appear, as jira considered the items are closed or not based on the resolution but no the status.

So make sure the items resolution should be set.

Yaakov A

I don't see where I can set a "resolution". Once the ticket comes in I just change the status and I don't have the option to do much more with it.

Could you please explain

sai chinamuthevi

You need to create a post function for this from Workflow configuration.
Resolutiion will apear after the status name. Add a postfunction to transition of done and choose update issue fieds from the options and there choose resolution and set it to Done

Isabella Thomas

That happens because simply coloring a status green doesn’t mark it as “closed.” You need to edit the workflow and set your new “done” status as a closed category so the system recognizes it properly and removes it from open tickets.

Yogesh Mude_f9cg0f

@Yaakov A Yes, as i can see in the attached snap there is no resolution set, if it was then it had appear besides to the status.

To set/update the resolution, as mentioned by @sai chinamuthevi you need to add new transition from any to itself and add "update issue field" post function and select the resolution as done/resolved etc.

Either you can do the bulk update to set the resolution for all the items or set one by one. If you want to set the differenet resolution for diff status then either you can update the existing added transition and its resolution or add new transition for each status.

If you not sure how to do, then its best to reach out to your jira admin or someone who knows.

Thank you

Yaakov A

I've confirmed though the legacy workflow editor that the "Mark Issue Close" is a set post function but when I transition it's not closing the ticket.

sai chinamuthevi

Hello Yaakov,

As far i remember, you need to set a resoultion to issue when its closed.
For that click add post function and select update issue field and choose resolution from the list and update value as Done then publish the workflow.

Yaakov A

That's it! Bingo! I added a 6th Post Function using the legacy editor, updated the resolution to Done and it works.

Thank you @sai chinamuthevi and everyone else who helped.

sai chinamuthevi

That's good.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management