Wie kann man denn in der neuen Cloud Oberfläche Portalkunden löschen? Den Menüeintrag gibt es ja nicht mehr. und unter den verwalteten Konten laufen die nicht auf.
Hi @Martin Hirsch
Portal-only customers can be deleted in the Global administration. It's what @Marc -Devoteam- tried to direct you to.
1. Go to https://admin.atlassian.com/ and pick your Org.
2. Click on Apps
3. Expand "Sites" and select the Site
4. Expand "Jira Service Management"
5. Click on Portal-only customers
You should then see the list of all portal-only customers with the option to delete them behind the [...] menu.
Hi @Martin Hirsch , thanks for your post.
Can you try this - https://www.loom.com/share/657f0330bcb1445ea909def633f661ba and see if it helps you?
Best wishes
There are no profiles
Within Atlassian Administration take the following steps"
There ist no 'Portal Only Customers'
Hi @Martin Hirsch , @Marc -Devoteam- , I believe, was trying to indicate you these instructions here - https://support.atlassian.com/user-management/docs/delete-portal-only-customers/ which should be, instead of inside the Jira application, in the admin.atlassian.com section.
From what I can see, you need to open the user group for the customers and from there, you can remove people. But, you need to be an org admin or a user access admin to access the admin.atlassian.com site, which perhaps you are not. Please can you talk to another admin in your company about this? I appreciate it is confusing because things keep changing. Thank you for your patience.
I am the org admin. In this section are no 'ONLY portal users'.
This loom shows how to remove a customer from a customer organization. This does not remove the access of a customer. They will still be able to access all projects unless all request types in the projects are restricted to the respective customer organization.
This is the resolution. Thanks
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