HELP I cannot login into my Account despite paying monthly (for years without using it)

Question

Hi,

this is urgent, the email address I used to set up my account does not exist anymore. I had already changed the email adress, but apparently this did not work, if I use that working email it tells me I need to use my google account to login (?).

When I use the email adress that does not exist anymore I can enter the password, but obviously I am asked to confirm in my email, which I cant because it does not exist anymore.

I definitely need to contact a support person somehow, and for the life of me I cannot figure out how to contact them. If nothing works I will cancel my payments of course, but in total I paid 1300 Euroes to Atlassian in the last few years and I hope that counts for something.

Thanks

ps.: I used a very very old account of mine (from 2016) to post this, this account is not in use, but could be used to transfer my licence

Rishabh_oycm1g · Answer

Hi @Werner Wertitsch ,

Thank you for reaching out to Atlassian.

I understand you’re experiencing issues accessing your site. If there are other admins on your instance, I recommend contacting them, as they may be able to help restore your access.

Additionally, I have confirmed that the account you used to submit this request does not have any associated site details. Please note that, as this is a public forum, we avoid requesting or sharing personal information such as your old account email or site URL for your privacy and security.

Since you are already paying for the site, I also suggest raising a support ticket through Atlassian Support. Our team will be able to assist you further there.

If you have any further concerns, please let us know.

Regards,
Rishabh

Marc Koppelaar · Answer

Hi @Werner Wertitsch

Can't an admin of your instance check this for you?

If not and admin could raise an issue via Atlassian Support

Valerie Knapp_gp7rpj · Answer

Hi @Werner Wertitsch , thanks for your post.

I have flagged this to Atlassian as we cannot intervene with account issues like these.

Someone will reply to you here.

Best wishes