How to add an email address to a new request type

Hiroshi Sakurai

I recently created a few new request types under Service Request by myself.

I was trying to add our group email address to all the new request types under Channel and Selfservice ⇒ Email.

However all the new request types are not appeared in the drop-down list.

I can only see the default ones such as Emailed request, Report a system problem, Report broken hardware, Request admin access, etc.

Could someone please tell me how to fix this issue?

 

 

Anthony Morais

Hi @Hiroshi Sakurai 

Each email channel can only be mapped to one request type.
If you need to handle multiple request types via email, you’ll need to create a separate Atlassian email address for each one.

Here’s how to do it:

Go to Space settings → Channels & self service → Email
Click Create Atlassian email (or Add external email, if you’re connecting your own)
In the Request type field, select the one that should be used for this specific email address
Save

Each connected email address will automatically convert incoming messages into requests of the type you selected.
You can have up to 10 connected email accounts per space, each one mapped to a different request type.

Hope it helps