cannot change users' email addresses themselves, Even administrators.

Kota_Yokoyama

Hi, Atlassian team

 

I'm admin of "https://collaborativeventures.atlassian.net/ " ,

A member of this organization is trying to change their email address, but is unable to do so.

A message appears stating that an administrator must do so.

However, even I, the administrator, cannot see the change menu.
What should I do?

Anthony Morais

Hi @Kota_Yokoyama 

Changing an Atlassian account’s email address is now managed directly by Atlassian Account settings, not by site or organization administrators. Even if you’re a Jira or Confluence admin, you can’t change another user’s email address from the admin panel.

Here’s what you can do:

The user who wants to change their email must go to: https://id.atlassian.com/manage-profile/email

From there, they can update their email address Atlassian will send a verification link to the new email.

Once verified, the new address becomes active automatically.

If the email domain is managed by your organization (for example, via Atlassian Access), then only your identity provider (such as Google Workspace, Okta, Azure AD, etc.) can update the user’s email. In that case, the change must be made on the IdP side.

 

You can find the full official guidance here: Change Atlassian account email addresses 

Hope that helps!