My Confluence was deactivated

Question

Hi Atlassian Support,

I’ve received a notification that my Confluence site marsupilamitech-1726415791979.atlassian.net has been deactivated due to inactivity.

This account and all the documents stored in it are very important to me, and I would really like to have it reactivated and restored if possible. Could you please help me recover access to the site and prevent the data from being permanently deleted?

Thank you very much for your assistance.

Best regards,
Milica Pejovic

Trudy P Claspill · Answer

Hello @milica.pejovic

How long ago did you receive that notice?

Free Subscriptions are deactivated after 120 consecutive days of inactivity. The data is held for another 15 days to give you a chance to reactivate it. After those 15 days have passed the data is permanently deleted and cannot be recovered.

If you are within that 15 day window then you can follow the guidance in this document for reactivating a deactivated subscription.

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

If you were paying for your subscription and your payments were being successfully processed, your subscription should not have been deactivated.

If you have trouble reactivating the subscription you can contact the Licensing support team by completing the form on this page.

https://www.atlassian.com/company/contact/purchasing-licensing#/

Tudor Tofan · Answer

Hi @milica.pejovic !

You are not in the right place. This is the forum, where people are asking questions and other people are trying to help them.

To get in touch with Atlassian and raise a ticket, please use this link: https://support.atlassian.com/contact/