How can I get or verify Site Admin access in Jira Cloud?

Question

Hi Team,

I currently have all Admin-level accesses in Jira Cloud, but I’m not sure where to check if I have Site Admin access specifically.

Could you please guide me with the exact steps on:

How to verify whether I already have Site Admin access.

Where I can find the Site Admin section in Jira or Atlassian Admin.

If the Site Admin option is not visible, where or how can it be enabled.

Who has permission to grant or enable Site Admin access (for example, Organization Admins or existing Site Admins).

Steps for requesting Site Admin access if it’s not currently available to my account.

I just need the clear navigation steps to confirm and enable Site Admin access within our Jira Cloud instance.

Thanks in advance for your help and guidance!

Gor Greyan · Answer

Hey @Vitheya Monikha

For the Customer Portal, you should have a project type of Service Management.

The documentation you found in the following links.

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-online-portal/

https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-look-and-feel-of-your-help-center-and-portal/

Vitheya Monikha · Answer

Hi @Gor Greyan ,

Thanks for the previous solution!

I have another question —
How can we create and configure a Support Ticketing System URL in Jira Service Management?

Specifically, I’d like to know:

How to set up a Customer Portal URL (so users can raise support requests).

How to configure or customize that URL (e.g., custom domain or shortened link).

Whether any additional settings are required for access or permissions.

Looking for step-by-step guidance on how to generate and configure the Support Portal / Ticketing URL for end users.

Thanks in advance for your help!

Gor Greyan · Answer

Hi @Vitheya Monikha

If you can open admin.atlassian.com → Directory → Users, you likely are a Site Admin.If that section isn’t visible or accessible, you aren’t a Site Admin — and will need to ask an Organization Admin to check or grant it.

In that section, you can filter via roles, who is an admin or org admin.