I want to enable chat for Virtual Agent but we do not use Slack or Microsoft teams

santhakumari

I want to enable chat for Virtual Agent but we do not use Slack or Microsoft teams. What are other options do we have to enable the chat.

G subramanyam

Hi @santhakumari welcome to the Atlassian community.

Here are the alternatives of your current options for enabling chat, excluding Slack and Microsoft Teams:

• Customer Portal: The Virtual Agent is automatically available within your Jira Service Management customer portal once activated
• Embeddable Widget: You can embed the Jira Service Management widget (which contains the Virtual Agent) directly onto any external website (e.g., your company's main website, an internal application)
• Help Center: The Virtual Agent can also be enabled within your main Help Center page.

For the most accurate and up-to-date guidance on the available channels, refer to this official Atlassian link 'Use the virtual service agent in your customer channels'.