It show "Your Atlassian Cloud site is unavailable due to scheduled maintenance."

Question

The user is unable to submit the ticket during the period from 14:00 to 15:00 in the afternoon.

What is the maintenance period for it? Is it fixed every day?

Can this period of time be changed to non-working hours? For example, UTC 22:00 - 23:0

Prachi Bolar · Answer

Hello,

Welcome to community :)

The maintenance window occurs daily between 1 a.m. and 3 a.m. in the timezone of the server of your Atlassian app

The timezone of the server is set based on the timezone of the person who signed up for the app.

Please find more details here : https://support.atlassian.com/organization-administration/docs/what-is-a-maintenance-window/

Incase you wish to change the maintenance window and unable to raise a ticket and are on paid plan, kindly let us know if the site is the same domain you have raised this post and we can help to create ticket with support for this issue.

Thank You,

Prachi