About Backup

Question

So today we are experiencing some outage when accessing our Jira Service Management cloud. we run speed test, it was fine. so the problem is in the Jira server. Got a little panic about losing all our entries in the Jira Service Management cloud

Now the question, in the event of a crash how to recover?

Thank you

Susan Waldrip · Answer

Hi @JAGADIRI IT Department , although Atlassian provides backup and restore capability, it is considered disaster recovery and overwrites anything on your instance that currently exists with the latest backup Atlassian performed. Just want to make sure you understand that the backup/restore capability Atlassian provides, you cannot restore just one work item or even all work items, or restore just a part of your configuration -- you have to restore the entire instance.

If you want more granular backup/restore capability, I strongly suggest you add a 3rd-party app from the Atlassian Marketplace that does this (and more). You can search something like "backup" to find multiple apps, and there are plenty of videos on YouTube and help on the vendor sites about how to use them.

Jason U · Answer

Hi there,

No need to panic — your data in Jira Service Management Cloud is fully managed and backed up by Atlassian.Even if there’s a temporary outage or service disruption, all issues, configurations, and attachments remain safe in Atlassian’s infrastructure.

Here’s what to know:

Atlassian Cloud products (like JSM, Jira Software, and Confluence) are hosted on AWS with built-in redundancy and backup systems.

You can always check if the outage is on Atlassian’s side via the official Atlassian Status Page.

If there’s a confirmed incident, no action is needed on your end — data restoration happens automatically once service is restored.

Optional extra precautions:If you want your own backups too, you can,

Go to Jira Settings → System → Backup Manager, and export a manual backup.

Christos Markoulatos -Relational- · Answer

Hi @JAGADIRI IT Department , im not aware of any outages today.

check this for future reference Atlassian Status

If u still experiecing issues in your instance open a ticket to support

https://support.atlassian.com/requests/

Hope this helps!