How to move unassigned request types to service request type

Question

this are the service request

the below  unassigned RT,this have to move to service requests

Duc Thang TRAN · Accepted Answer

Hello @Abilash

You will find here the definition of the Unassigned section. https://support.atlassian.com/jira-service-management-cloud/docs/what-are-unassigned-request-types/

To move a customer request type from the Unassigned category to the Service Requests category

In the menu Service Requests and use the Assign Request Type button in the top right corner.

Then select one of the available customer request types (these come from the Unassigned menu).

More info via this link  https://support.atlassian.com/jira-service-management-cloud/docs/assign-request-types-to-an-it-service-management-category/

BR ;)