Subtask icon not showing for some work items in the backlog

Question

This issue started occurring on November 3. When I create subtasks, the subtask icon no longer appears at the end of the parent issue’s summary in the Backlog view.

This behavior also affects the board, as those parent issues are treated as if they have no subtasks.
I’m using a Team-managed project with the Scrum template.

Waqas · Answer

Hi All,

If the backlog/board contains over 5000 subtasks, the subtask display is inconsistent, as only the first 5000 subtasks are loaded and shown. This is identified as a bug and raised it here: JRACLOUD-96676 :inconsistent display of subtasks If there are many subtasks under work items

Seonyeong Choi · Answer

Got it, thanks! I’ll wait and see if it’s fixed by tomorrow. :)

Nikola Perisic · Answer

Understood, yesterday, there was an active incident involving some errors: https://status.atlassian.com/

The issue has been resolved, it might take time to reflect on your side. If that doesn't work you would need to open a support ticket for Atlassian: https://support.atlassian.com/contact/#/