Else-if block did not execute

Nur Fatin

Hello, I have an automation rule with many conditions. To give a background context, I have a JSM project with 3 different boards / issue type - Asset / CA / PTO. The flow is user will first create a ticket in Asset board then it will go to CA board. When ticket reached Approved status in CA, I want the rule to look at the System Tiering in CA ticket. If it is Tier 1 / 2, then the rule will create a PTO ticket. If is it Tier 3 / 4 / 5, PTO is not required and the Asset goes to Asset Onboarded. But, the rule is not working for the Tier 3 / 4 / 5 because the Asset ticket is still in 'In PTO Review' when it should have gone to 'Asset Onboarded'.

Thank you in advance.

 

Bill Sheboy

Hi @Nur Fatin 

First thing: I recommend posting your entire rule in a single image, such as with a screen capture tool or a browser addon.  It is very difficult to follow the flow of your rule otherwise.

Until we see that...

Your rule triggers on a Status transition to "In Permit To Operate Review", but several conditions check if the Status is a different value...and so those conditions will never match.

Were you instead trying to test work items in the lookup results, or somewhere else?

 

Kind regards,
Bill