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Transition a ticket based on linked work

Dd_ccz4b8

I'm looking for a way in automation to do the following:

Have a scheduled task that runs every night

For each work in the BLOCKED state and has a BLOCKED BY link, go over the works that BLOCK it (linked to it).

If all the works that are BLOCKING have a resolution (e.g. fixed), then TRANSITION it back to OPEN

Thanks

Accepted answers

Valerie Knapp_gp7rpj

Hi @Dd , thanks for your post.

I think this is more likely a scheduled job or scripted listener type of functionality, using ScriptRunner or another app.

Please check out the https://www.scriptrunnerhq.com/help/example-scripts?ScriptRunner%5BrefinementList%5D%5Bapp%5D%5B0%5D=script-runner-jira&ScriptRunner%5BrefinementList%5D%5Bfeature%5D%5B0%5D=listeners&ScriptRunner%5Bpage%5D=2 example scripts here.

You could probably modify this one - https://www.scriptrunnerhq.com/help/example-scripts/change-epic-status-when-resolution-set-cloud to do what you want.

You could try to do this with automation but we usually ask that, for help with automations, that you have a go at trying to write the automation yourself and that we would provide troubleshooting to get it working, rather than just write it for you.

Have you already had an attempt at trying to get something to work?

Please can you share your strategy and results so far here?

Best wishes

All comments

Valerie Knapp_gp7rpj

Hi @Dd , thanks for your post.

I think this is more likely a scheduled job or scripted listener type of functionality, using ScriptRunner or another app.

You could probably modify this one - https://www.scriptrunnerhq.com/help/example-scripts/change-epic-status-when-resolution-set-cloud to do what you want.

Have you already had an attempt at trying to get something to work?

Please can you share your strategy and results so far here?

Best wishes

Jeroen Poismans

Hi,

Perfectly possible natively! I will get you started, but you will have to implement yourself. Her is what the rule could look like.

Trigger: Scheduled with JQL => Get all issues with status = BLOCKED

Steps (will be performed for each issue):

Lookup issues:

issue IN linkedIssues("{{issue.key}}", "<the blocked by linktype>") and resolution != Unresolved

If this returns 0 results then the current issue isn't blocked anymore by an open linked issue, so
- Transition to OPEN
If this return results, still blocked
- Do nothing