nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

User Access

David Porzelt_rflhc5

Hello Community,

I need to delet a user with all of his data and send him new credentials because he lost his recoverey key and can´t login with 2factor auth, because he has not enabled it.

It tried allready to get a different "security" group for him where I´m not forcing the 2 factor auth. Also deleting and sending him again an invite results everytime that he has to use his refactor key.

How can I get him access without prompingt to 2factor or the restore key?

Accepted answers

Kinga_Getint

Hey @David Porzelt it's quite unfortunate case, because the recovery key is usually mostly used option.

Another one, is to reach out to Atlassian Support https://support.atlassian.com/contact/#/ that can verify identity and reset 2FA for a managed account - site admins can’t override that security setting.

All comments

Kinga_Getint

Hey @David Porzelt it's quite unfortunate case, because the recovery key is usually mostly used option.

David Porzelt_rflhc5

Hey @Kinga_Getint thanks for the answer,

unfortunally I get only answers from the AI, can you help me how I can get "human" support in this?

David Porzelt_rflhc5

Can someone please guide me and help me? I need to solve this topic urgent!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud