Reactivate confluence account and restore whiteboards deactivated due to inactivity.

Question

Hi team,

I was on vacation and recently saw this email and I am not able to access my whiteboards. Those have some important data.
Last date was 2025-10-25 to maintain access to your Confluence app.

Please help me to recover my whiteboards.

Regards,

Harshit

Trudy P Claspill · Answer

Hello @harshit poddar

Welcome to the Atlassian community.

Refer to this page for guidance on reactivating a deactivated subscription.

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

Do act in this quickly. The data may be permanently deleted in as little as 15 days from the date of deactivation.

If you have difficulty reactivating the subscription complete the form in the following page to contact the Licensing support team.

https://www.atlassian.com/company/contact/purchasing-licensing#/

Vronik · Answer

Hi

You clicked on the "Contact us" link to get help; otherwise, go directly to the Atlassian support page and open a ticket.

https://support.atlassian.com/

Regards