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Data Manager & JSM/Assets

Lori Brown

In the Introducing Atlassian Service Collection the statement is made: "That's why we're excited to announce the general availability of Data Manager, available exclusively to Service Collection Premium and Enterprise Customers."

And..."If you're already using Jira Service Management, you'll get Customer Service Management included in your current subscription when you move to Service Collection."

Nobody is Service Collection Premium or Enterprise yet; that was just rolled out. So, do people who have JSM and Assets today lose the ability to work with Data Manager?

Accepted answers

Marc -Devoteam-

Hi @Lori Brown

If you are on a Premium or Enterprise subscription you can use Assets Data Manager.

This is relates to having JSM premium or Enterprise, as this is in relation to JSM

Yes, it might contradict as mentioned by @Christopher Yen , but I think this is more a marketing phrase.

As anyone who has the Assets option is able to use Data Manager also the existing Service collection has Data Manager

All comments

Christopher Yen

The wording there does seem conflicting with their current documentation which still says "Assets Data Manager is available as a standard feature to all users of Assets." I would assume premium and enterprise would still have Data Manager functionality but I think it's worth confirming with someone from the Atlassian team.

Marc -Devoteam-

Hi @Lori Brown

If you are on a Premium or Enterprise subscription you can use Assets Data Manager.

This is relates to having JSM premium or Enterprise, as this is in relation to JSM

Yes, it might contradict as mentioned by @Christopher Yen , but I think this is more a marketing phrase.

As anyone who has the Assets option is able to use Data Manager also the existing Service collection has Data Manager

Lori Brown

I sure hope so. I swear I either need to up my caffeine intake or my Data Manager links evaporated.

I mean, both could be true. Just one is more jittery and the other is laced with disappointment.

Lori Brown

Ha! I was not crazy! My links did disappear. Both my Prod and Sandbox instances had Data Manager shut off. The links re-appeared when the toggle (hidden in a strange location) was flipped.

I do like Jira Cloud for the reduced care and feeding on our part. The surprise changes I don't love as much.

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