An external user cannot login, and PIN is not coming to the email

Question

When I had admin rights, I created a user for the customer to have an overview of the tickets. The customer is in another country. Whe I login on an anonymous tab of Chrome, I have no issues. The customer gets a notification that a PIN was sent to the email. When I check that email, there is nothing. Not even in spam/junk.

I tried ChatGPT that recommended to clean cookies. Still getting a PIN email prompt.

Albert_ear8dr · Answer

Atlassian support suggests to talk to our company support that is overloaded. Only they can submit tickets to Atlassian.

Sebastian Krzewiński · Answer

Hi @Albert

Please contact with Atlassian Support (https://support.atlassian.com). They will be able to check if PIN mail was sent or not.

Regards,

Seba