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how to delete the unassigned request types tab while ticket creation

Abilash

while creating the ticket showing the unassigned request types,so help me on to remove that unassigned tab while creating the ticket in jira image (2).png portal.

Accepted answers

Alex Koxaras -Relational-

Hi @Abilash

Since you are raising a request from agent's view, then you have to restrict these request types:

GO to project > project settings
Request management > Request types
Locate your request type > click the lock
Choose the groups to which you want the specific request type to be visible

restrict request types.png

Let me know if the above helps.

All comments

Alex Koxaras -Relational-

Hi @Abilash

Since you are raising a request from agent's view, then you have to restrict these request types:

GO to project > project settings
Request management > Request types
Locate your request type > click the lock
Choose the groups to which you want the specific request type to be visible

restrict request types.png

Let me know if the above helps.

Abilash

image (3).png

already the request types are restriction,my context is the request type should not show in the unassigned tab below while creating the jira ticket.

Alex Koxaras -Relational-

From the looks of it, your requests are hidden from portal, not from your agents. It's different to raise a request from the portal, and a totally different thing to "create" a request from agent's view. So, add restrictions to your requests type and this will solve your issue

Abilash

Thanks for reply tried its not working .Alex my concern is below unassigned tab the request types should not show to any one while creating the ticket.

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