Form query in JSM and Jira Cloud.

Question

Hi Team,

I have a simple requirment that when a form is submitted in Jira or JSM a slack message should be sent to the channel however I'm facing issues in both when using jira cloud or JSM.

Jira cloud:

Form creation very easy and share link with users but when creating an automation rule I'm unable to find trigger" when form is sumitted"

JSM.

Created form, linked it with Jira fields but need to associate it with request type and in request type summary is mandatory so in short not as simple like Jira Cloud but automation is easy" I'm able to find trigger" when form sumitted" but I don't find place where I could specify channel name.

in short I'm not able to complete my requirment in any of the product. My preference would be to use in Jira cloud somehow make this trigger available in Jira.

Tomislav Tobijas · Answer

Hmm @Neeta Dubey ,

That's definitely on the Slack side (not related to Atlassian). Have you checked if you're in the right workspace once you open this Incoming WebHooks page?

Once you manage to find the channel and you click on "Add Incoming WebHooks integration", you'll get that webhook link you need to use in automation.

But again, if the channel is not showing up in the dropdown, you'll have to check that with Slack support team 👀

Suraj Aderogba_sfd2f4 · Answer

Hi @Neeta Dubey, That’s a great question, here’s a summary of what’s possible and the current limitations for your requirement: For Jira Software projects: There is currently no “Form submitted” automation trigger available in Jira Software projects. This is a known feature gap, you can only use triggers like “Issue created” or “Field value changed,” Reference: Jira automation triggers You must know the numerical ID of your form for this rule to work. The form ID is found at the end of the URL when visiting your form. For example: https://.atlassian.net/jira/software/c/projects/TEST/form/ * Create a new rule * Trigger: Work item created * New action: Re-fetch work item data * Condition: JQL condition * JQL: labels in ("form-") * For example, if your form ID was 123, the JQL should be: labels in ("form-123") * New action: Send message to Slack For Jira Service Management (JSM) projects: JSM projects do support the “Form submitted” trigger for automation. * Create a new rule * Trigger: Forms submitted * If necessary, select a specific form > Save * Add an action to send a Slack message (using the “Send Slack message” action). * When configuring the Slack action, you can specify the channel name directly in the action settings 2. * The “Form submitted” trigger is only available at the project level, not globally Please notes: * In JSM, if you’re not seeing where to specify the Slack channel, ensure your Slack integration is properly set up in project settings. The action should allow you to pick or enter a channel name. I hope this helps. Suraj

Neeta Dubey · Answer

That solves half of the problem, my channel name is

dp-dpsd-analytics in slack, but it asks to create incoming webhooks and but I can't see my channel name in that list.I'm channel manager also. I'm slack as well as jira admin.