"Assign" Feature in the "Courses" app is not working correctly.

Question

We use the "Courses" app in confluence as an eLMS to train and onboard new staff.

With our 3 most recent new staff, I have gone in and assigned them all relevant trainings.

I receive a pop up saying "Course Successfully assigned", but they new trainee will no appear on the "course insights" page as assigned and do not receive an email notification of enrollment.

One employee was assigned 43 trainings but was only enrolled on 2 of them.

Marc -Devoteam- · Accepted Answer

Hi @brian_meagher

Welcome to the community.

This is the global Atlassian Community, this is a public forum, for questions on Atlassian products.

You question is specific to a 3rd party app in Confluence, please reach out with this question to the vendor support for the app.

Khawla Issaoui Creativas · Accepted Answer

Hello @brian_meagher

This is Khawla from the Smart Courses team.

This behavior is often caused by permissions. Please verify that the affected user has view access to the Confluence spaces where the courses were created. Also check the course restrictions to ensure the user is included.

If the issue persists, please contact our support team and we’ll guide you through the resolution: https://creativas.atlassian.net/servicedesk/customer/portals

Khawla