Title
How to automatically link multiple asset objects to an employee attribute during Assets import?
Body
I am working with two schemas in Jira Service Management Assets:
- Employee List schema
- Asset List schema
In the Employee schema, there is an attribute called “Owned Assets (Object)” that is configured as an Object type attribute and allows multiple values. This means it can store multiple asset objects from the Asset schema for a single employee.
What I have done so far:
- Configured the “Owned Assets (Object)” attribute to allow multiple values.
- Set up the import configuration so that the Employee CSV column “Owned Assets” references objects in the Asset schema.
- The reference key is the Display Name in the Asset schema, which is unique (no duplicates, acts like an ID).
Current issue:
When I run the import, no asset objects are linked at all, even though the Display Name matches and the attribute supports multiple values.
Additional details:
- Jira Service Management Cloud (latest version)
- CSV uses “||” as the delimiter for multiple values
- Reference key: Display Name in Asset schema (unique)
- Expected result: Each employee should have multiple asset objects linked automatically
- Screenshots of the attribute settings and import structure will be attached (UI is in Japanese, but I will add English captions)
Example CSV:
"Employee ID","Name","Assets"
"EMP002","Kato Yui","iPhone 13-AS54142315||iPhone 14-AS16914203"
Questions:
- Is there a specific setting in the import structure to handle multiple object references?
- Are there any limitations or best practices for using “||” as a delimiter?
- Why might the import result in no linked objects even though the Display Name is unique and the attribute supports multiple values?
